ISO 22301:2019, Security and Resilience – Business Continuity Management System (BCMS), is an internationally recognized standard for organizations to implement and maintain effective business continuity plans, systems, and processes. This updated standard replaces the old ISO 22301:2012.
A wide range of threats can disrupt the smooth operation of an organization, such as floods, cyber-attacks, IT breakdowns, supply chain issues, or loss of skilled staff. Failure to address these threats effectively can lead to disruption or even business failure. Therefore, consistent planning for disasters is essential to provide a more effective response and quicker recovery.
ISO 22301:2019 provides a holistic, strategic approach to an organization's business continuity policy, plans, and actions. By implementing the ISO 22301:2019 framework, organizations can minimize downtime during incidents and improve recovery time. The recent COVID-19 pandemic, floods, and cyber-attacks have highlighted the importance of business continuity plans and systems to keep businesses running and minimize disruptions.
This standard applies to all organizations, regardless of their size, industry, or nature of business. It is also relevant to certification and regulatory bodies, enabling them to assess an organization's ability to meet its legal or regulatory requirements. Business continuity and risk professionals, supply chain directors, audit managers and associates, developers of corporate social responsibility reports, regulatory bodies, and anyone interested in business continuity can benefit from ISO 22301.
ISO 22301 brings together international best practices to help organizations respond to and recover from disruptions effectively. This results in reduced costs and less impact on business performance should something go wrong. Moreover, organizations with multiple sites or divisions can rely on the same consistent approach throughout the entire organization.
ISO 22301 also provides a clear and detailed view of how an organization operates, offering valuable insights for strategic planning, risk management, supply chain management, business transformation, and resource management.
This ISO 22301:2019 (BCMS) Awareness PPT presentation can be used to brief management and staff, new hires, and potential auditees. Alternatively, the presentation may supplement materials for the training of BCMS professionals and internal auditors.
LEARNING OBJECTIVES
1. Provide background knowledge of ISO 22301.
2. Gain an overview of ISO 22301 structure and the certification process.
3. Gather useful tips on handling an audit session.
CONTENTS
1. Overview of ISO 22301
• About ISO
• ISO Standards Contribute Directly to the UN Sustainable Development Goals (SDGs)
• What are Standards?
• What Standards are Not
• Why are Standards Important?
• Why an ISO Standard?
• What is a Management System?
• Definition of "Business Continuity"
• What is ISO 22301:2019?
• Development of ISO 22301:2019
• Objective of ISO 22301:2019
• What Improvements Were Made to ISO 22301:2019?
• Who Can Use ISO 22301:2019?
• How Does ISO 22301:2019 Work?
• Benefits of ISO 22301:2019
• Advantages of Certification
• Accreditation & Certification Bodies
• The Plan-Do-Check-Act (PDCA) Process Model
• Emphasis on Process Approach
• Risk-based Thinking
• Benefits of the New ISO 22301:2019
2. ISO 22301 Structure
• What is Annex L?
• Annex L is a Framework for a Generic Management System
• High-Level Structure (HLS)
• ISO 22301:2019 is Based on the High-Level Structure for Management System Standards
• HLS: The Same Core Elements
• ISO 22301:2019 is Based on the PDCA Cycle
• PDCA and ISO 22301:2019 Clause Structure
• ISO 22301:2019 Key Clause Structure (4-10)
• Context of the Organization
• Leadership
• Planning
• Support
• Operation
• Performance Evaluation
• Improvement
• The PDCA Cycle is the Engine for Continuous Improvement
• Continual Improvement
3. ISO 22301 Certification Process
• Becoming ISO 22301:2019 Certified
• Aligning/Transitioning to ISO 22301:2019
• The ISO 22301:2019 Certification Process
• What Does Certification Assure?
4. Audit Approach
• What is an Audit?
• What is an ISO Audit?
• What Are Audits Used For?
• Types of Audits
• Internal Audit
• Principles of Auditing
• Audit Approach
• Audit Emphasis
• Review of Documented Information
• Audit Findings​
5. Handling an Audit Session
• Rights of Auditee
• Rights of Auditor
• How to Handle the Audit Session?
• Auditee's Conduct
• Do's
• Don'ts
The presentation covers the critical aspects of ISO 22301:2019, including leadership, planning, and the PDCA cycle. It also provides a detailed guide on handling audit sessions effectively.
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Executive Summary
The ISO 22301:2019 Business Continuity Management Systems (BCMS) Awareness presentation is crafted to enhance understanding and implementation of ISO 22301 standards. Designed by an expert with extensive experience in leading ISO audits, this training equips organizations to establish effective business continuity plans, ensuring resilience during disruptions. Participants will gain insights into the certification process, audit approaches, and best practices for maintaining compliance, ultimately fostering a culture of preparedness and operational excellence.
Who This Is For and When to Use
• Corporate executives responsible for risk management and business continuity planning
• Compliance officers seeking to align organizational practices with ISO standards
• Operational leaders aiming to enhance crisis management capabilities
• Consultants advising clients on business continuity and resilience strategies
Best-fit moments to use this deck:
• During training sessions for new employees on business continuity practices
• As part of a workshop for leadership teams focused on risk management
• When preparing for an ISO 22301 certification audit
Learning Objectives
• Provide background knowledge of ISO 22301
• Describe the audit approach and learn useful tips for handling an audit session
• Gain an overview of the ISO 22301:2019 structure
• Understand the ISO 22301:2019 certification process
• Identify the benefits of implementing a Business Continuity Management System
• Recognize the importance of leadership engagement in BCMS
Table of Contents
• Overview of ISO 22301 (page 5)
• ISO 22301:2019 Structure (page 30)
• ISO 22301:2019 Certification Process (page 44)
• Audit Approach (page 49)
• Handling an Audit Session (page 61)
Primary Topics Covered
• Overview of ISO 22301 - Introduction to the ISO 22301 standard, its purpose, and its relevance in business continuity management.
• ISO 22301:2019 Structure - Detailed explanation of the standard's structure, including its alignment with the High-Level Structure (HLS) for ISO management systems.
• Certification Process - Steps involved in achieving ISO 22301 certification, including internal audits and selection of certification bodies.
• Audit Approach - Overview of the systematic process for conducting ISO audits, focusing on compliance and effectiveness.
• Handling an Audit Session - Best practices for managing interactions during an audit, ensuring a smooth and productive experience.
Deliverables, Templates, and Tools
• Business Continuity Management System (BCMS) implementation plan template
• Audit checklist for ISO 22301 compliance
• Risk Management Action Plan template
• Training materials for staff on ISO 22301 principles
• Documentation guidelines for maintaining compliance records
Slide Highlights
• Overview of ISO 22301 and its significance in enhancing organizational resilience
• The PDCA (Plan-Do-Check-Act) model as a framework for continuous improvement in BCMS
• Key benefits of ISO 22301 certification, including enhanced credibility and market opportunities
• Practical tips for effectively handling audit sessions and addressing nonconformities
Potential Workshop Agenda
ISO 22301 Overview Session (60 minutes)
• Discuss the importance of ISO 22301 in business continuity
• Review the structure and key components of the standard
Audit Preparation Workshop (90 minutes)
• Explore the audit process and criteria for ISO 22301
• Conduct role-playing exercises to practice handling audit sessions
BCMS Implementation Planning (120 minutes)
• Develop a tailored BCMS implementation plan
• Identify organizational risks and mitigation strategies
Customization Guidance
• Tailor the presentation to include specific organizational policies and procedures
• Update examples and case studies to reflect industry-specific scenarios
• Adjust the audit checklist to align with internal processes and compliance requirements
Secondary Topics Covered
• The role of leadership in fostering a culture of resilience
• Risk-based thinking and its application in business continuity
• Continuous improvement practices within the BCMS framework
• Understanding the needs of interested parties in the context of ISO 22301Document FAQ
These are questions addressed within this presentation.
What is ISO 22301?
ISO 22301 is an international standard that provides a framework for implementing and maintaining effective business continuity plans, systems, and processes.
Why is certification to ISO 22301 important?
Certification demonstrates that an organization has a documented and effective BCMS, enhancing its credibility and market opportunities.
What are the key components of the ISO 22301 structure?
The structure includes clauses on context of the organization, leadership, planning, support, operation, performance evaluation, and improvement.
How does the PDCA model apply to ISO 22301?
The PDCA model facilitates continuous improvement by establishing objectives, implementing processes, monitoring performance, and taking corrective actions.
What types of audits are associated with ISO 22301?
Audits can be classified as internal, second-party (external provider), or third-party (certification and accreditation).
What should organizations focus on during an audit?
Organizations should ensure compliance with ISO 22301 requirements, demonstrate effective implementation of the BCMS, and provide evidence of continuous improvement.
How can organizations prepare for an ISO audit?
Preparation includes conducting internal audits, reviewing documented information, and ensuring all processes align with ISO 22301 standards.
What are common nonconformities found during ISO audits?
Common nonconformities include lack of documented processes, failure to meet performance metrics, and inadequate risk management practices.
Glossary
• BCMS - Business Continuity Management System
• ISO - International Organization for Standardization
• HLS - High-Level Structure
• PDCA - Plan-Do-Check-Act
• Nonconformity - Failure to meet a requirement of the standard
• Audit - Systematic examination of a management system
• Certification - Confirmation that an organization meets ISO standards
• Risk Management - Process of identifying, assessing, and mitigating risks
• Leadership Engagement - Involvement of top management in BCMS
• Interested Parties - Stakeholders affected by the organization's operations
• Continuous Improvement - Ongoing effort to enhance processes and systems
• Compliance - Adherence to laws, regulations, and standards
• Crisis Management - Strategies for managing unexpected disruptions
• Documentation - Controlled information that supports the BCMS
• Training - Educational programs to enhance staff understanding of ISO 22301
• Implementation Plan - Strategy for establishing a BCMS
• Accreditation - Formal recognition of a certification body’s competence
• Stakeholders - Individuals or groups with an interest in the organization's performance
• Performance Evaluation - Assessment of the effectiveness of the BCMS
• Improvement - Actions taken to enhance BCMS performance and compliance
Source: Best Practices in BCP, Business Resilience, ISO 22301 PowerPoint Slides: ISO 22301:2019 (Security & Resilience - BCMS) Awareness PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting
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